Q. How can I place an order with RemoteControlStore.co.uk?
You can place your order from our eBay store, website or by calling us on 02890 992521 to make a card payment.
Q. Do you offer advice before I purchase?
Yes, we are here between 9:00am & 5:00pm Monday to Friday to answer your questions. Please call us on 02890 992521. We are closed between 1:00pm and 1:30pm for lunch.
Q. How long will delivery of my order take?
A. Normally 24-72 hours. Orders placed before 2pm will be shipped the same working day via Royal Mail 1st class post aiming for next day delivery. We also offer a Royal Mail Special delivery service for customers that require their charger the next day. International delivery times will vary depending on your location but you should allow one to two weeks.
Q. How much does delivery cost?
A. Free Standard 1st class delivery with all orders.
Royal Mail Special Delivery orders will attract an additional charge of £7.00.
International orders will attract an additional minimum charge of £3.00.
Q. Can I collect my order from you?
A. Yes. You can collect your order from our 3000ft² warehouse located at 1 Springbank Way, Tully Business Park, Dunmurry, Belfast, BT17 0EZ.
Q. Are your payment options secure?
A. Yes, please shop with peace of mind. We do not actually have access to your payment details only our secure 3rd party payment processing provider PayPal has access to your details. Currently we use PayPal express for anyone with a PayPal account and our own site integrated card payments system to process our online payments for everyone who does not have a PayPal account. Our site integrated system is also facilitated by PayPal and can be used by everyone who has a credit/debit card but not a PayPal account. Please be reassured your details are only held by PayPal who are amongst the most respected online payment providers in the world.
Q. What quality can I expect?
A.The brand is a guarantee from us to our customers that they will receive remote control for their device that constructed using high quality materials and quality internal components. All GOOD REMOTE™ branded replacement products are CE/FCC/RoHS certified and tested by our manufacturers to match or exceed current UK & EU legislative requirements. Please buy in the confidence.
Q. Do you offer a warranty with your items?
A. Yes. We offer a 30 day no quibble money back Guarantee with all our products. All our products also come with a 12 month replacement warranty from the date of purchase. GOOD REMOTE will happily replace any defective item within this period.
Q. I cannot find a remote control for my device on your site, can you source one for me?
A. Yes we can. With your help and by working together we can get your device switching remotely again. RemoteControlStore.co.uk holds an extensive range of remote controls.
Q. Can I cancel my order?
A. Yes, provided we have not shipped your order we can cancel it please call us on 02890 992521 with a few details and we can cancel your order.
Q. Is GOOD REMOTE the best remote control supplier in the UK?
A. Yes ☺ and possibly the world.
If you have any further questions we are open from Monday to Friday from 9am to 5pm and are happy to answer any remote control related question that you may have. We are closed between 1:00pm and 1:30pm for lunch. Our telephone number is 02890 992521 and our email address is help@RemoteControlStore.co.uk